Oracle Utilities Customer Care and Billing (formerly SPL Customer Care & Billing) handles every aspect of utility customer information — service connection, meter reads, rating, billing, and more — while also undertaking associated functions like payment processing, collections, field service, and meter management. The product evolves with business demands, minimizing cost and risk. It helps utilities in any market maximize revenue, increase cost efficiency, and respond to market changes. It scales from a few thousand to many millions of customers. Upgrades are quick and easy. As a result, Oracle Utilities Customer Care and Billing clients reliably meet market windows and regulatory deadlines while enjoying a low total cost of ownership and a high return on investment.

Oracle utilities customer care and billing features

Optimized customer satisfaction

Precision billing for multiple products

Modular architecture

Low cost of ownership

Implementation

The advanced CRM-system based on Oracle Utilities Customer Care and Billing serves as a sole technological platform uniting all the subsidiary companies of the State Unitary Enterprise "St. Petersburg Water Treatment Plant" into one. It is aimed at full automation of the services provided both to legal and individual entities. During the implementation all the historical data since 1994 were saved and transferred into the system, which was integrated with the geographic information system. Subscribers can also input their personal utility indicators into the system via Internet in order to get the required service. This is the first project on implementation of Oracle Utilities Customer Care and Billing in Russia made by the consortium of partners (VIT, OM and FORS Development Center). The system is maintained and supported by FORS.