Technical Support

FORS is an Oracle Certified Advantage Partner and has a first-line service right for all Oracle products including Oracle JD Edwards EnterpriseOne.

Technical support services of FORS Development Center comply with international quality standards, technical service standards and especially ISO/IEC 122207-95. The experience and skills gained by our specialists over many years of providing technical support for Oracle products played an important role in the formation of FORS technical support services.

All FORS Technical Support specialists are highly qualified and annually pass Certification to confirm their Oracle Certified Professional and Oracle Certified Master degrees. FORS Technical Support Center has more than 1000 customers.

FORSified Support

In addition to Standard Technical Support, FORS offers an extended package of similar services called FORSified Support. It is a new cost-effective highly demanded option created for the customers with a complicated and advanced IT-infrastructure to meet their special needs and to help them achieve their business goals. This new product provides higher quality of the support services along with remarkable feed-back efficiency.

FORSified Support includes

Assigned Technical Support manager;

24-hour service;

Personal visit of the specialist to the customer’s office if required;

Direct access to the FORS Technical Support Center Automated System, which provides

On-line processing of the customers' requests;

Option for a detailed request review and for checking license validity data;

Automatic notifications and reminders by e-mail;

Monitoring request status and receiving a notification when done.

List of the services available in the FORSified Support package

Initial Oracle software installation;

Developing optimal backup & recovery regulations;

A complete server recovery procedure in case of failure;

Scheduling and providing migration to updated versions of the products and advanced software-hardware platforms;

Optimization of the customers' systems in accordance with their business requirements;

Independent hardware sizing expertise for full IT-systems compliance.

Technical consulting services

Monitoring of Oracle databases in order to control the required equipment and operational system resources, identifying "bottle-necks" which limit productivity of the systems.

Collection of statistical data on the workload of Oracle databases, evaluation of data growth rates and recommendations in case of problems arising due to the increasing load of the system.

Analysis of the consequences of hardware and software failure. Examination of the propriety and consistency of the database structure and dictionaries. Detection of damaged database blocks and recommendations for effective rectification.

Analysis of fault tolerance for Oracle databases. Recommendations for increasing fault tolerance and reaching the desired timing characteristics for Oracle database recovery.

Analysis, modeling and optimization of maintenance and administration of Oracle databases.

Recommendations on increasing existing or projected database efficiency, as well as enhancing related systems.